Refund Policy

At Amaltash, we believe in transparency and fairness. We want you to be completely satisfied with our service. If you’re not happy for any reason, we’re here to help with our straightforward refund policy.

Last Updated: March 2026|Version: 1.0

1. Overview

This policy outlines how refunds and cancellations work on the Amaltash platform. We aim to make every refund experience simple and fair.

KEY PRINCIPLES

  • Pro-rata refunds for unused subscription time
  • No hidden fees or cancellation penalties
  • Refunds processed to your original payment method
  • Transparent, case-by-case review for special situations

2. Subscription Cancellation

How to Cancel

  • Cancel anytime through your account dashboard or by contacting support
  • You will receive an instant refund for any unused time of your subscription
  • Refund is calculated pro-rata based on the remaining days in your billing period

What Happens After Cancellation

  • Access continues until the end of your paid period
  • No future charges will occur
  • Your account data and history are preserved if you resubscribe later

Annual Subscriptions

Annual subscriptions are eligible for pro-rata refunds based on the unused months remaining. You can cancel at any point during your annual term.

3. Credit Policy

Credit Purchases

  • Credits are non-refundable back to your bank account at this time
  • Purchased credits do not expire and remain in your account
  • Credits cannot be transferred between accounts
  • Future updates may include credit refund options

Good to know

Even after cancelling your subscription, any remaining credits stay in your account and can be used whenever you return to the platform.

4. Processing Time

Refund Timeline

Refunds are processed immediately upon approval. The funds typically appear in your account within 5–10 business days, depending on your bank or credit card provider.

Refund Method

All refunds are returned to the original payment method used for the purchase. We cannot process refunds to a different payment method.

5. Eligibility Requirements

To be eligible for a refund, the following conditions must be met:

  • Account must be in good standing
  • No violations of our Terms of Service
  • Request must be made within 30 days of the charge
  • Original payment method must be valid for refund processing

IMPORTANT

Refund requests made after 30 days from the charge date will be reviewed on a case-by-case basis and may not be approved.

6. Special Circumstances

Technical Issues

If technical issues on our end prevented you from using the service, a full refund is available for the affected period.

Duplicate Charges

Accidental duplicate charges are eligible for an immediate full refund. Contact us with your transaction details and we’ll resolve it promptly.

Service Downtime

If service downtime exceeds our SLA commitments, you are eligible for a pro-rata credit or refund for the affected period.

Account Suspension

Refunds related to account suspensions are reviewed on a case-by-case basis.

7. Frequently Asked Questions

How quickly will I receive my refund?

Once approved, refunds are processed immediately. The funds typically appear in your account within 5–10 business days, though this can vary depending on your bank or credit card provider.

Can I get a partial refund for unused credits?

Currently, credits are non-refundable to your bank account. However, they never expire and can be used whenever you return to the platform.

What if I change my mind after cancelling?

You can resubscribe at any time! Your account history and any remaining credits will be waiting for you.

Do you offer refunds for annual subscriptions?

Yes! Annual subscriptions are eligible for pro-rata refunds based on the unused months remaining.

How do I request a refund?

You can request refunds directly from within the app, or email us at refunds@amaltash.com with your account email and order number.

8. Contact & Support

Need help with a refund? Our team is dedicated to making the process as smooth as possible.

Amaltash Advisors LLC

2261 Market St

San Francisco, CA 94114

United States

Refunds: refunds@amaltash.com

General Support: support@amaltash.com

Please include your account email and order number when contacting us about refunds.

This Refund Policy is part of your agreement with Amaltash. By using our platform, you agree to the terms described herein. For complete terms governing your use of Amaltash, please review our Terms of Service.