Getting help from support

The support chat

Open Support in the app or on the web dashboard and ask your question in any language. The first answer comes from an AI assistant that uses these help pages and has read-only access to your account. It cannot change anything in your account.

A person sees your conversation only if you create a support ticket or ask for a human.

Reaching a person

Ask for a human in the chat, or create a support ticket. A ticket sends the conversation, a summary and any screenshots to the support team, who reply by email.

On iPhone, the Contact support button at the top of the Support screen opens an email to the team.

Adding screenshots

In the web support chat you can attach up to 5 screenshots per message, up to 3.5 MB each, as PNG, JPEG, WebP or GIF. A screenshot of what you saw is often the fastest way to explain a problem.